Thanks for making purchase at www.desirivaaz.com portal managed by DESI RIVAAZ THE HOUSE OF FASHION STYLE PRIVATE LIMITED having CIN U17299JK2020PTC011519.

We would like to make your shopping experience a fruitful decision for your life making purchase at our portal which indicates that you have acknowledged, understood, and agreed to adhere to the following terms and conditions.

  • All products to be exchanged must be returned in their original packaging along with the original sales receipt within 5 days from the date of purchase (Product should be in its original condition without any tempering in its nature.)
  • Unwashed, unworn or unnoticed defective merchandise may be accepted for exchange within 5 days of purchase at the discretion of the management.
  • All returned items must have the tags attached, along with the original sales receipt.
  • Exchange will not be possible without purchase receipt & tags.
  • The entire discounted sale, with coupon and gift Cards etc. are non-refundable & non exchangeable.
  • Repairs of the products damaged due to wear & Tear will be entertained only at the discretion of the management within next 30 days of purchase, please note that the management has the right to assess the age & condition of the returned goods prior to offering a repair or exchange of it. The Management reserves the right to amend this policy without prior notice.
  • Upon request, and at the discretion of the management, company may exchange defective/faulty items for identical items of equivalent value.
  • Return of the items that were originally part of the promotion; will lose the promotional discount, if any given at the time of original purchase
  • In case of Credit/Debit card/ UPI Payment Note that your bank or card issuer can take 2-15 additional business days to process the transaction.
  • Products purchased outside our online portal of Desi Rivaaz The House of Fashion i.e., at exhibitions and sale events will neither be exchanged nor refunded.
  • Please go through the size chart carefully before making any sale.
  • Once the products are sold, they can be exchanged for replacement in a bigger or a smaller size only at the discretion of the management
  • Customer gets a credit note, only when the desired size of the product is not available in stock.
  • Company, provides free pick-up service from most of the location. In case pick up service is not available for your location then buyer needs to return the product on their own. Company will provide coupon worth Rs 100, if product satisfies the return policy.
  • Company shall not be responsible for any lost shipment.
  • Note, that exchange is allowed once per order.
  • Cancellation of order is accepted within next 24 hours of order.
  • The customer agrees not to dispute the decision made by the management and accept the decision regarding the cancellation or exchange.
  • Maximum responsibility of the company in case of any dispute is restricted only to exchange the product of same value on genuine grounds at management discretion.
  • In case the size you have requested is not available we will offer you the option to get credit note to buy something else of same value.
  • We endeavour to ensure that every transaction at our website gives you a dreamful experience. We take great care in delivering our products and adhere to the highest quality standards.
  • All products with us are made and handled by human hands involving various processes. There are bound to be slight variations in colour, finishes and overall look in camera lights.
  • Refund will be in the form of “DR-Credit” or Gift card.
  • Purchase made from SALE section is not eligible for any kind of return or exchange.
  • The entire sale, discounted, brought with a coupon and gift card purchases are non-returnable, non-refundable& non exchangeable.
INTERNATIONAL SHIPPING AND RETURNS
  • Desi Rivaaz The House of Fashion Style Private Limited accepts order from all over the globe and shipping is available for the same.
  • International Shipping is free for order worth Rs 10000 INR and above.
  • Please note that custom duties and taxes will be paid by recipient at the time of delivery based on actual duties charged by the country local laws of delivery address.
  • You can cancel your order within 24 hours of order. Please note that international orders are not eligible for returns or exchanges.
  • Orders can be cancelled online or via our support no +91-8728892888.
  • It may take, 10-12 days for your international order to reach you after shipment.
  • You can use all international credit cards to make the payment for international shipping orders.
  • Feel free to contact us in case of any genuine purchase grievances. We shall try to resolve it as soon as possible.
  • Customer care email id of the company is support@desirivaaz.com