How can I place on Order on your website?

Create account and then you have access to shop as per own wish.

How will I know if my order has been placed successfully?

Login with your account and go to my account section. There you can check status of your order.

How do I check the status of my order?

Login with your account and go to my account section. There you can check status of your order.

How can I track my order shipment?

Login with your account and go to my account section. There you can check status of your order.

How do I return products purchased from Desi Rivaaz?

Login>My account >Orders there you can choose return.

How long will it take for me to receive the refund of my returned product?

Desi Rivaaz doesn’t offer discount. However, purchaser can trade the item with some other item.

Is it safe to use my credit/debit card on DesiRivaaz.com?

Yes! Desi Rivaaz doesn’t save any user/card information during entire buying journey.

What is Desi Rivaaz’s Cancellation Policy?

Orders can be cancelled in 24 hours.

Can I modify the shipping address of my order after it has been placed?

NO, we cannot modify the shipping address of my order after it has been placed

Does Desi Rivaaz picks up the product I want to return from my location?

Desi Rivaaz, provides free pick-up service from most of the location. On the off chance that get administration isn’t accessible for your area then purchaser needs to restore the item. Desi Rivaaz will give coupon worth Rs 100, if item fulfills the merchandise exchange.

What should I do if I receive a damaged/defective/incomplete/wrong order?

In the event that purchaser gets damaged/defective/incomplete/wrong order, kindly call our Customer Care Team in a hurry. You can likewise Email at support@desirivaaz.com, and if it’s not too much trouble, incorporate your request number, and further insights concerning the issue in your message.
Purchaser can likewise send message by means of Contact us page.

What should be done if my package has been opened or seems tampered?

Reach out to customer care or write back on support@desirivaaz.com

How can I self-ship the product to Desi Rivaaz?

You can check contact Us page for the address to return the product.

By when can I self-ship the products that I wish to return/exchange?

One can self-ship the products during 48 hours from the delivery.

How do I pay the courier person for COD purchase?

This option is disabled for a while, because of COVID Pandemic.

Is there a purchase limit for a COD purchase?

This option is disabled for a while, because of COVID Pandemic.

How will I receive the credit for my money when desired size of the exchange product is not available?

You will receive the credit as a coupon code with validity of 1 year

Will I get a refund of my shipping charges in case of return?

Desi Rivaaz, provides free pick-up service from most of the location. In case pick up service is not available for your location then buyer needs to return the product. Desi Rivaaz will provide coupon worth Rs 100, if product satisfies the return policy.

What happen if I’m not available when deliver my order?

We underline to maintain checking your control status through my account section to guarantee your accessibility at the hour of conveyance.

Which countries does Desi Rivaaz ship to?

Desi Rivaaz delivers all across the globe.

What are the shipping charges on International orders?

Shipping is free for order 10K INR & above.

How long will it take to receive the ordered products internationally?

For International Shipping, the normal conveyance time is 7-10 Business Days relying upon the country of residence.

How do international duties and taxes work?

Any customs or import obligations are charged once the package arrives at its objective country. These charges should be paid by the beneficiary of the bundle. Tragically, we have no power over these charges and can’t reveal to you the expense as it changes from country to country.

What if i don't want to pay my international duties and taxes?

On the off chance that you will not pay them, at that point you won’t get the thing. Besides, we don’t offer any discount/drop request for any International orders.

Do the Shipping charges vary on the number of items purchased/weight of the order?

For International order, yes it does not. However, we don’t charge customer for any courier fee for the order above 10K.